You know you have mastered the art of effective communication if you can convince another person that a yes means a no.
This is applicable at all levels albeit workplace or personal.
Using wisdom is becoming a popular habit of mine these days. You can almost get what you want if you use the right combination of words! Magnificent!
Wisdom: Having experience, knowledge and understanding together with the power of applying all three with prudence, practicality, discretion and common sense.
Wisdom resides in the minds of the users.
Oh how I love the last line!